Epica Medical Centre is a family medical practice open 6 days a week. We are open 9am-5:30pm Monday – Friday and 9am-1pm on Saturdays.
We have a team of Australian trained General Practitioners (GP doctors) and nurses. We are a mixed-billing practice.
Our practice offers state-of-the-art facilities and equipment. You can make an appointment over the phone and we also accept online bookings over Hotdoc.
We serve patients from Chatswood, St Leonards, Artarmon, Roseville, Lane Cove and other surrounding suburbs.
We are conveniently located at Suite 3, Level 1, 9 Railway Street, Chatswood just one floor up from the street entry. We are close to Westfield and have easy access to public transport. Parking is available onsite via the Epica Apartments visitor parking entry and on the street.
Practice Announcement
Please advised of fee changes effective from 1st July 2025. For more information, please refer to the Practice Fees section below. Fee Schedule 1st July 2025
For information on the Medicare Extended Safety Net, please read this post.
Fee changes will occur from 1st July 2025 to maintain an environment where we can provide you with the quality of service you deserve. We aim to keep your overall out-of-pocket expense to a minimum, while maintaining the highest possible standard of care. Fee Schedule 1st July 2025
– With the exception of Pension Card Holders and children under 16, All Consultations with our doctors will be privately billed, not just the 1st visit of the year.
– Children under 16 & Pension Card Holders will continue to be bulk-billed during the week only. A fee will be charged for Saturdays.
The fees may vary from the above amounts slightly, depending on the item number relevant to your care.
Epica Medical Centre is a mixed billing medical centre.
With the exception of Pension Card Holders and children under 16, All Consultations with our doctors will be privately billed, not just the 1st visit of the year.
Children under 16 & Pension Card Holders will continue to be bulk-billed during the week only. A fee will be charged for Saturdays.
We have EFTPOS and Medicare EasyClaim available for easy payments and on-the-spot Medicare rebates!
All weekend appointments are privately billed for all patients and attract an $80 out of pocket fee.
How to check your Medicare Rebate details:
If you are unsure of where your Medicare rebate is sent, or need to update your banking details with Medicare, please find below avenues to update or check your details:
Online via www.mygov.com.au (through ‘linking’ access to Medicare)
Via the Medicare App
Via Phone at Ph: 132 011 (24 hour access)
At a local Medicare Service Centre in person
All our Doctors charge individually therefore if you do not see your usual doctor your consultation fee may vary.
Telephone Consultations – Update
A Private Fee will apply for all telehealth consultations and the charges will be the same as regular Face-to-Face fee schedule.
Payment will be collected via a secure payment request we send from Hotdoc, or over the phone. Medicare rebates will be processed online to save you hassle.
NON ATTENDANCE POLICY:
Please note that a Non-Attendance Fee of $40 is payable if a patient does not attend their standard appointment or if the appointment is cancelled with less than two hours notice.
Vaccines & Procedural Fees:
For all vaccination and procedural costs please ask one of our friendly receptionists. Your doctor will explain any additional costs to you and obtain your consent prior to receiving treatment.
Any consultations requiring additional services may be charged a procedural equipment fee of between $10 – $80.
Travel vaccines will incur a private fee also for the purchase of the vaccine as they are not covered by Medicare.
Your doctor will explain any additional costs to you and obtain your consent prior to any treatment received.
MEDICALS
Pre-employment medical assessments and other medical assessments are also privately billed.
Medicare Extended Safety Net
For information on the Medicare Extended Safety Net, please read this post.
New Patients
If this is your first visit to the practice, please bring the following to your first consultation:
A valid Medicare card if you have one (check expiry date) and a Photo ID (eg driver’s licence/student card)
Please arrive 10 minutes ahead of your scheduled appointment time to fill in necessary paperwork including a New Patient Registration Form
If you are a Workcover patient, you will need to inform your Employer prior to the consultation and bring your employer’s contact details for verification to arrange payment through Workcover
Please bring a form of payment. We accept Cash, Eftpos and Credit Cards. We do not accept Cheques.
If you need to change your appointment time please inform us as soon as possible on (02) 9411 1511 to avoid late cancellation fees.
We look forward to seeing you soon
Personal Information, Privacy and Healthcare Brochure:
Parking is available onsite via the Epica Apartments visitor parking entry and on the street.
For the visitor carpark entry – just enter number 3 and select the ‘bell’ symbol. One of our reception staff will then buzz you in and the garage door on the right will open for entry. Parking is available in the visitor spots down the ramp.
Do you accept new patients?
Yes, all new patients are welcome.
If I don’t have Medicare can I still see a doctor?
Yes, however your consult will attract a private fee. Please refer to our fee schedule or contact one of our receptionists for further details.
Do I need to make an appointment?
We accept walk-in and booked appointments. We recommend booking at your preferred time as we cannot guarantee wait times for patients who come in without an appointment. Our doctors aim to see all patients in a timely manner.
Do I need a long consult?
Our appointments are booked in a standard slot of 15 minutes which usually allows discussion of one matter. Long consultations can be booked upon the doctor’s recommendation. Please advise our receptionists if you would like an extended appointment.
How do I get my test results?
Test results will be given via a booked appointment once they have arrived at the clinic. The doctor will review them and advise if any follow up action needs to be taken.
Do you send out appointment reminders?
Yes you will receive a text message reminder from Hotdoc 24 hours before your appointment asking you to confirm your attendance or cancel your appointment if you can no longer attend.
What if I need to see a doctor after hours?
If you require after hours medical assistance of a non-urgent nature, please call 02 7252 1599. A private fee of $200 applies to all after hours consultations.
For any urgent medical care please call 000.
What is your cancellation policy?
We require 2 hours’ notice to cancel GP appointments and 48 hours notice for allied health appointments. Cancellation fee of $40 applies to all GP consult. Patients could incur 50 to 100% of full fee for allied health cancellation.
Why do I need to see the nurse?
The nurse assists the doctor to ensure you receive the highest standard of care. The nurse may assist in procedures and take some observations before your consult so the doctor has a more complete picture of your health.
Why is my doctor running late?
Our doctors and receptionists are not able to preempt how long an appointment will take. Seemingly simple problems may need further exploration and discussion. Our doctors are thorough and will not ask a patient to leave until they are confident the highest standard of care has been given. This may cause a delay. Occasionally an unforeseen emergency patient may require medical attention and need to be fitted in. We ask for your understanding in these incidences.
Can I get my medical certificate/referral changed or backdated?
If you would like your medical certificate extended, you will need to return to your GP for an appointment so they can evaluate your condition.
We are not able to backdate medical certificates past the day you saw the doctor for the condition.
Can I get my records transferred to/from your practice?
Yes, if you would like your records sent to us please ask reception for a ‘transfer of record form’ which we will send to your previous practice.
If you would like your records sent elsewhere, please send us your signed consent form and new practice details. Your new practice will have a template for you to fill in.
Do I need an appointment with Pathology?
If you have a pathology request form from your doctor, you do not need to make an appointment. Our pathology services are offered on an as-you-arrive basis. However, if you require a glucose tolerance test (GTT or OGTT) please contact reception to book in.
Do I need to fast for my blood tests?
Your doctor will give you instructions for your blood test during your consult. If you are unsure, please contact reception and we can transfer you to our pathology collector.
Do you have X-ray facilitates?
We do not have imaging on site, the nearest facility is QScan Radiology Chatswood or I-MED Radiology Chatswood.
