DO YOU ACCEPT NEW PATIENTS?

Yes, all new patients are welcome.

IF I DON’T HAVE MEDICARE CAN I STILL SEE A DOCTOR?

Yes, however consults without a Medicare card will attract a private fee. Please refer to our fee schedule or contact one of our receptionists for further details.

DO I NEED TO MAKE AN APPOINTMENT?

We accept walk-in and booked appointments. We recommend booking at your preferred time as we cannot guarantee wait times for patients who come in without an appointment. Our doctors aim to see all patients in a timely manner.

DO I NEED A LONG CONSULT?

Our appointments are booked in a standard slot of 15 minutes which usually allows discussion of one matter. Long consultations can be booked upon the doctor’s recommendation. Please advise our receptionists if you would like an extended appointment.

CAN I HAVE A PHONE CONSULT?

Our doctors do offer phone consultations. Where possible, we encourage all patients to attend face-to-face to ensure a detailed clinical assessment can be completed.

Please note that Bulk-Billing is only available for phone consultations if the patient has attended for a face-to-face consultation at the clinic in the past 12 months. A Valid Medicare Card must also be held.

This is a Medicare Requirement to encourage continuity of care with a regular doctor.

HOW DO I GET MY TEST RESULTS?

Test Results must be given by a doctor at the clinic. Reception staff and nursing staff cannot provide this information to patients. Phone Consultations can be booked with the doctor, but we encourage a face-to-face appointment where possible.

WHAT IF I NEED TO SEE A DOCTOR AFTER HOURS?

If you require after hours medical assistance of a non-urgent nature, please call 0491 837 158. A private fee of $200 applies to all after hours consultations

For urgent appointments please call 000. 

DO YOU SEND OUT APPOINTMENT REMINDERS?

Patients will receive a reminder for their GP appointment 24 hours prior to the appointment. Where possible, please confirm the appointment by replying with a ‘Y’.

For allied health appointments, you will receive a reminder 72 hours before your appointment.

WHAT IS YOUR CANCELLATION POLICY?

We require 1 hours’ notice to cancel GP appointments and 24 hours notice for allied health appointments.

WHY DO I NEED TO SEE THE NURSE?

The nurse assists the doctor to ensure you receive the highest standard of care. The nurse may assist in procedures and take some observations before your consult so the doctor has a more complete picture of your health.

WHY IS MY DOCTOR RUNNING LATE?

Our doctors and receptionists are not able to preempt how long an appointment will take.  Seemingly simple problems may need further exploration and discussion. Our doctors are thorough and will not ask a patient to leave until they are confident the highest standard of care has been given. This may cause a delay. Occasionally an unforeseen emergency patient may require medical attention and need to be fitted in. We ask for your understanding in these incidences.

CAN I GET MY MEDICAL CERTIFICATE/REFERRAL CHANGED OR BACKDATED?

If you would like your medical certificate extended, you will need to return to your GP for an appointment so they can evaluate your condition.

We are not able to backdate medical certificates past the day you saw the doctor for the condition.

CAN I GET MY RECORDS TRANSFERRED TO/FROM YOUR PRACTICE?

Yes, if you would like your records sent to us please ask reception for a ‘transfer of record form’ which we will send to your previous practice.

If you would like your records sent elsewhere, please send us your signed consent form and new practice details. Your new practice will have a template for you to fill in.

DO YOU HAVE PARKING ON SITE?

A council carpark is positioned just behind the medical centre. 2 hour free parking is available here.

Entry is via Waterview street at the rear of the property parallel to Great North Road.

DO I NEED AN APPOINTMENT WITH PATHOLOGY?

If you have a pathology request form from your doctor, you do not need to make an appointment. Our pathology services are offered on an as-you-arrive basis. However, if you require a glucose tolerance test (GTT or OGTT) please contact reception to book in.

DO I NEED TO FAST FOR MY BLOOD TESTS?

Your doctor will give you instructions for your blood test during your consult. If you are unsure, please contact reception and we can transfer you to our pathology collector.

DO YOU HAVE X-RAY FACILITIES?

We do not have imaging on site, the nearest facility is Spectrum Imaging Randwick.