Nuvo Health Randwick Medical Centre is a modern family medical practice conveniently located in the heart of Randwick’s shopping district. We are open 5 days a week, with weekday hours from 8am–6pm.
Our team of Australian-trained GPs and practice nurses provides comprehensive primary healthcare for patients of all ages, with pathology services available onsite. We offer appointments online, by phone or through the HotDoc app, as well as walk-in consultations.
Located at 12–14 Belmore Road, Randwick, our newly built clinic features modern facilities and equipment. Our services include women’s health, men’s health, child and family health, travel and childhood vaccinations, sexual health, mental health, antenatal care, iron infusions and more.
Our clinic is accessible for patients from Randwick, Kensington, Kingsford, Coogee, Moore Park, Centennial Park, Daceyville and surrounding Eastern Suburbs. Our team is committed to providing convenient, compassionate and personalised healthcare for you and your family.
Practice Announcement
Now Open! We’re accepting new patients and offer walk-in appointments. Book your appointment online via HotDoc
Nuvo Health – Randwick Medical Centre is a private billing clinic.
A Gap Fee applies for all consultations after the Medicare rebate for Medicare eligible patients, and this rebate can be claimed electronically for you without hassle.
Please note that our reception team cannot advise the exact fee you will be charged at the time of booking. The below fees and rebates are a guide only.
The doctor will determine the Medicare item number to be charged on the day of your appointment based on the Length and Complexity of your consultation.
A ‘Standard’ appointment is usually for one main issue/medical need.
A ‘Long’ appointment is usually for more than one issue/medical need.
A ‘Extended’ appointment is for several complex issues/medical needs.
Appointments on Public Holidays are considered premium services and will attract a $20 – $40 higher fee than weekday appointments.
NON ATTENDANCE POLICY:
Please note that a Non-Attendance Fee for GP appointments is Monday – Friday $50, Public Holidays $60 and is payable if a patient does not attend their standard appointment or if the appointment is cancelled with less than two hours notice.
The non-attendance fee for Allied Health Providers & Specialists varies between $50 and $210 and is payable if a patient does not attend their standard appointment or if the appointment is cancelled with less than 48 hours notice.
VACCINES & PROCEDURAL FEES:
For all vaccination and procedural costs, please ask one of our friendly receptionists.
Your doctor will explain any additional costs to you and obtain your consent prior to receiving treatment.
Any consultations requiring additional services may be charged a procedural equipment fee of between $10 – $80.
Travel vaccines will incur a private fee, also for the purchase of the vaccine, as they are not covered by Medicare.
Your doctor will explain any additional costs to you and obtain your consent prior to any treatment received.
MEDICALS
Pre-employment medical assessments and other medical assessments are also privately billed.
Medicare Extended Safety Net
For information on the Medicare Extended Safety Net, please read this post.
New Patients
If this is your first visit to the practice, please bring the following to your first consultation:
A valid Medicare card if you have one (check expiry date) and a Photo ID (eg driver’s licence/student card)
Please arrive 10 minutes ahead of your scheduled appointment time to fill in necessary paperwork including a New Patient Registration Form (Can be downloaded and pre-filled by clicking here)
If you are a Workcover patient, you will need to inform your Employer prior to the consultation and bring your employer’s contact details for verification to arrange payment through Workcover
If you are coming for a consultation as a walk in, on the Weekend, Public Holiday or you are a Private patient (without a Valid Medicare card) or you intend on having a procedure eg Dressings/Suturing/Vaccinations, please bring a form of payment. We accept Cash, Eftpos and Credit Cards. We do not accept Cheques.
If you need to change your appointment time please inform us as soon as possible on (02) 8332 2660 to avoid late cancellation fees.
Street parking available on Belmore Road, Alison Road and Silver Street.
Parking is also available at Royal Randwick Parking Centre, a 3 minute walk from the clinic.
Do you accept new patients?
Yes, all new patients are welcome.
If I don’t have Medicare can I still see a doctor?
Yes, however consults without a Medicare card will attract a private fee.
Please refer to our fee schedule or contact one of our receptionists for further details.
Do I need to make an appointment?
We accept walk-in and booked appointments.
We recommend booking at your preferred time as we cannot guarantee wait times for patients who come in without an appointment. Our doctors aim to see all patients in a timely manner.
Do I need a long consult?
Our appointments are booked in a standard slot of 15 minutes which usually allows discussion of one matter.
Long consultations can be booked upon the doctor’s recommendation.
Please advise our receptionists if you would like an extended appointment for any multiple issues to be discussed.
Can I have a phone consult?
Yes, our doctors offer telehealth consultations.
Please note if you have not attended the practice for a face to face consultation within 12 months, you will not receive a Medicare rebate as per Medicare rules and regulations.
How do I get my test results?
Test results can be provided over the phone or in person with a booked appointment.
What if I need to see a doctor after hours?
If you require after hours medical assistance of a non-urgent nature, please call 02 7252 1599. A private fee of $200 applies to all after hours consultations.
For any urgent medical care please call 000.
Do you send out appointment reminders?
Yes, we send out reminder texts for GP and Allied Health appointments.
If you use our online booking system Hotdoc you will receive a reminder through the app or via SMS.
What is your cancellation policy?
We require 2 hours’ notice to cancel GP appointments and 48 hours notice for allied health appointments.
Why do I need to see the nurse?
The nurse assists the doctor to ensure you receive the highest standard of care.
The nurse may assist in procedures and take some observations before your consult so the doctor has a more complete picture of your health.
Why is my doctor running late?
Our doctors and receptionists are not able to preempt how long an appointment will take.
Seemingly simple problems may need further exploration and discussion.
Our doctors are thorough and will not ask a patient to leave until they are confident the highest standard of care has been given.
This may cause a delay.
Occasionally an unforeseen emergency patient may require medical attention and need to be fitted in.
We ask for your understanding in these incidences.
Can I get my medical certificate/referral changed or backdated?
If you would like your medical certificate extended, you will need to return to your GP for an appointment so they can evaluate your condition.
We are not able to backdate medical certificates past the day you saw the doctor for the condition.
Can I get my records transferred to/from your practice?
Yes, if you would like your records sent to us please ask reception for a ‘transfer of record form’ which we will send to your previous practice.
If you would like your records sent elsewhere, please send us your signed consent form and new practice details.
Your new practice will have a template for you to fill in.
Do I need an appointment with Pathology?
If you have a pathology request form from your doctor, you do not need to make an appointment.
Our pathology services are offered on an as-you-arrive basis.
However, if you require a glucose tolerance test (GTT or OGTT) please contact Pathology to book in.
Do I need to fast for my blood tests?
Your doctor will give you instructions for your blood test during your consult.
If you are unsure, please contact reception and we can transfer you to our pathology collector.
Do you have X-ray facilitates?
We do not have imaging on site, the nearest facility is Spectrum Imaging Randwick.
