Nuvo Health – Randwick Medical Centre

Yes, all new patients are welcome.

Yes, however consults without a Medicare card will attract a private fee.

Please refer to our fee schedule or contact one of our receptionists for further details.

We accept walk-in and booked appointments.

We recommend booking at your preferred time as we cannot guarantee wait times for patients who come in without an appointment. Our doctors aim to see all patients in a timely manner.

Our appointments are booked in a standard slot of 15 minutes which usually allows discussion of one matter.

Long consultations can be booked upon the doctor’s recommendation.

Please advise our receptionists if you would like an extended appointment for any multiple issues to be discussed.

Yes, our doctors offer telehealth consultations.

Please note if you have not attended the practice for a face to face consultation within 12 months, you will not receive a Medicare rebate as per Medicare rules and regulations.

Test results can be provided over the phone or in person with a booked appointment.

If you require after hours medical assistance of a non-urgent nature, please call 02 7252 1599. A private fee of $200 applies to all after hours consultations.

For any urgent medical care please call 000.

Yes, we send out reminder texts for GP and Allied Health appointments.

If you use our online booking system Hotdoc you will receive a reminder through the app or via SMS.

We require 2 hours’ notice to cancel GP appointments and 48 hours notice for allied health appointments.

The nurse assists the doctor to ensure you receive the highest standard of care.

The nurse may assist in procedures and take some observations before your consult so the doctor has a more complete picture of your health.

Our doctors and receptionists are not able to preempt how long an appointment will take.

Seemingly simple problems may need further exploration and discussion.

Our doctors are thorough and will not ask a patient to leave until they are confident the highest standard of care has been given.

This may cause a delay.

Occasionally an unforeseen emergency patient may require medical attention and need to be fitted in.

We ask for your understanding in these incidences.

If you would like your medical certificate extended, you will need to return to your GP for an appointment so they can evaluate your condition.

We are not able to backdate medical certificates past the day you saw the doctor for the condition.

Yes, if you would like your records sent to us please ask reception for a ‘transfer of record form’ which we will send to your previous practice.

If you would like your records sent elsewhere, please send us your signed consent form and new practice details.

Your new practice will have a template for you to fill in.

If you have a pathology request form from your doctor, you do not need to make an appointment.

Our pathology services are offered on an as-you-arrive basis.

However, if you require a glucose tolerance test (GTT or OGTT) please contact Pathology to book in.

Your doctor will give you instructions for your blood test during your consult.

If you are unsure, please contact reception and we can transfer you to our pathology collector.