Surry Hills Medical Practice is a Family Medical Practice open 7 days a week (including Saturday and Sunday). We have Australian trained General Practitioners (GP doctors), nurses, pathology, psychologist and dietitian. We are a private billing practice however discounted rates are available for patients with Pension/Concession card and for children under 16 years of age during weekdays.
Located at 586 Crown Street, Surry Hills 2010, our practice is newly built and offers state-of-the-art facilities and equipment.
We accept walk-in patients and appointments over the phone, online via this website or HotDocs app. We serve all patients from Surry Hill, CBD, and beyond Sydney. We look forward to meeting you and your family.
Practice Announcement
We’re open! Book your appointment today — same-day bookings and walk-ins welcome!
Dr Vo is a Fellow of the Royal College of General Practitioners (FRACGP) and a graduate of the University of NSW. He has an interest in all aspects of General Practice.
Please note our fees will be increasing as of 1st July 2026
Surry Hills Medical Practice is a mixed-billing practice – we bulk-bill patients with a valid Medicare Card aged 18 and under, full-time students and patients with a valid Pension Concession Card from Centrelink.
For all other patients there will be a private fee and we can process your Medicare Rebate on the spot for you.
Please note that our reception team cannot advise the exact fee you will be charged at the time of booking. The below fees and rebates are a guide only.
The doctor will determine the Medicare item number to be charged on the day of your appointment based on the Length and Complexity of your consultation.
A ‘Standard’ appointment is usually for one main issue/medical need.
A ‘Long’ appointment is usually for more than one issue/medical need.
A ‘Extended’ appointment is for several complex issues/medical needs.
Appointments on Saturdays, Sundays and Public Holidays are considered premium services and will attract a $20 – $40 higher fee than weekday appointments.
Payment is accepted by Cash, Eftpos, Visa or MasterCard at the time of your consultation.
After Hours & Emergency
After Hours
Should an after hours call be needed, please call (02) 7252 1599 (Fees Apply)
In Emergencies
If you have an emergency please telephone 000 or go to your nearest Emergency Department.
Practice Policies
Cancellation / Non-Attendance policy
If you do not attend your appointment, a non-attendance fee will be charged at the discretion of the practice.
Patients that repeatedly miss their appointments will be charged the full consultation rate (No Medicare rebate will be applicable).
All cancellation fees must be paid prior to booking your next appointment.
Privacy Policy
Your medical record is confidential. The practice maintains the security of your personal health information at all times and ensures that this information is only available to authorised members of staff.
The Practice adheres to the National Privacy Principles covering the way we collect, store, use and disclose information.
Email Policy
Emails are not a means for emergency contact or urgent appointment requests, We endeavour to reply to email but this may not be possible within a few days. Surry Hills Medical Practice recognises the dependence and ease of electronic communication via email in society but also acknowledges the limitations in security when dealing with confidential documents and material in healthcare.
Medicare Extended Safety Net
For information on the Medicare Extended Safety Net, please read this post.
New Patients
If this is your first visit to the practice, please bring the following to your first consultation:
A valid Medicare card if you have one (check expiry date) and a Photo ID (eg driver’s licence/student card)
Please arrive 10 minutes ahead of your scheduled appointment time to fill in necessary paperwork including a New Patient Registration Form (Can be downloaded and pre-filled by clicking here: New Patient Registration Form)
If you are a Workcover patient, you will need to inform your Employer prior to the consultation and bring your employer’s contact details for verification to arrange payment through Workcover
If you are coming for a consultation as a walk in, on the Weekend, Public Holiday or you are a Private patient (without a Valid Medicare card) or you intend on having a procedure eg Dressings/Suturing/Vaccinations, please bring a form of payment. We accept Cash, Eftpos and Credit Cards. We do not accept Cheques.
If you need to change your appointment time please inform us as soon as possible on (02) 8332 2666 to avoid late cancellation fees.
We look forward to seeing you soon
FAQs
Do you have parking on site?
No, we unfortunately do not have onsite parking available.
Do you accept new patients?
Yes, we accept new patients.
If I don’t have Medicare can I still see a doctor?
Yes, however consults without a Medicare card will attract a private fee.
Please refer to our fee schedule or contact one of our receptionists for further details.
Do I need to make an appointment?
We accept walk-in and booked appointments.
We recommend booking at your preferred time as we cannot guarantee wait times for patients who come in without an appointment. Our doctors aim to see all patients in a timely manner.
Do I need a long consult?
Our appointments are booked in a standard slot of 15 minutes which usually allows discussion of one matter.
Long consultations can be booked upon the doctor’s recommendation.
Please advise our receptionists if you would like an extended appointment.
Can I have a phone consult?
Yes, our doctors offer telehealth consultations.
Please note if you have not attended the practice for a face to face consultation within 12 months, you will not receive a Medicare rebate as per Medicare rules and regulations.
How do I get my test results?
Test results can be provided over the phone or in person with a booked appointment.
What if I need to see a doctor after hours?
If you require after hours medical assistance of a non-urgent nature, please call 02 7252 1599. A private fee of $200 applies to all after hours consultations.
For any urgent medical care please call 000.
Do you send out appointment reminders?
Yes, we send out reminder texts for GP and Allied Health appointments.
If you use our online booking system HotDoc you will receive a reminder through the app or via SMS.
What is your cancellation policy?
We require 2 hours’ notice to cancel GP appointments and 48 hours notice for allied health appointments.
Why do I need to see the nurse?
The nurse assists the doctor to ensure you receive the highest standard of care.
The nurse may assist in procedures and take some observations before your consult so the doctor has a more complete picture of your health.
Why is my doctor running late?
Our doctors and receptionists are not able to preempt how long an appointment will take.
Seemingly simple problems may need further exploration and discussion.
Our doctors are thorough and will not ask a patient to leave until they are confident the highest standard of care has been given.
This may cause a delay.
Occasionally an unforeseen emergency patient may require medical attention and need to be fitted in.
We ask for your understanding in these incidences.
Can I get my medical certificate/referral changed or backdated?
If you would like your medical certificate extended, you will need to return to your GP for an appointment so they can evaluate your condition.
We are not able to backdate medical certificates past the day you saw the doctor for the condition.
Can I get my records transferred to/from your practice?
Yes, if you would like your records sent to us please ask reception for a ‘transfer of record form’ which we will send to your previous practice.
If you would like your records sent elsewhere, please send us your signed consent form and new practice details.
Your new practice will have a template for you to fill in.
Do I need an appointment with Pathology?
Our onsite nurse is currently able to perform blood tests to provide for pathology testing. We have Pathology onsite to provide a dedicated service for pathology testing.
Do I need to fast for my blood tests?
Your doctor will give you instructions for your blood test during your consult.
